Refund Policy

At 24x7customercare-helpline.com, we aim to provide reliable and transparent appliance repair services. This Refund Policy explains when refunds may or may not be applicable for services provided.

 

 

 

1. Service Charges Are Non-Refundable

 

Once a technician has visited your location and performed inspection/diagnosis, the service/visiting charge is non-refundable, even if you choose not to proceed with the repair.

 

 

 

2. Refunds for Completed Repairs

 

Refunds are not provided for successfully completed repairs.

However, if an issue reoccurs, it will be covered under our service warranty as per the warranty terms.

 

 

 

3. Warranty Handling

 

If the same issue reappears within the warranty period (30–90 days depending on service type):

 

  • We will provide a free re-visit and fix the problem at no additional cost.

  • A refund is not applicable during the warranty period unless the repair is deemed impossible by our technician.

 

 

 

 

4. Advance Payments (If Applicable)

 

If an advance payment is taken for spare parts:

 

  • A refund is only possible if the spare part is not available or service cannot be completed.

  • If the part has already been ordered or installed, a refund is not provided.

 

 

 

 

5. Cancellation Policy

 

 

Before Technician Visit:

 

You may cancel the booking without any charge before the technician is assigned.

 

After Technician Assigned / En Route:

 

Cancellation charges may apply.

 

 

 

6. Incorrect Service Booking

 

If the customer provides incorrect appliance details, model information, or location that results in failed service:

 

  • Refunds will not be issued.

  • A new booking may be required.

 

 

 

 

7. No-Show / Unreachable Customer

 

If the technician reaches your location but you are unavailable/unreachable:

 

  • A visiting charge applies.

  • No refund will be issued for missed appointments.

 

 

 

 

8. How to Request Support

 

For refund-related questions or service support, please contact us:

📞 Phone: +91-XXXXXXXXXX

📩 Email: [Your Email]

🕘 Support Hours: 8 AM – 10 PM (All Days)

 

 

 

9. Final Decision

 

All refunds, if applicable, are processed at the sole discretion of 24x7customercare-helpline.com management.

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